FRENQUENTLY ASKED QUESTIONS

 

Payment methods:

Anet Mcmxcii accepts payments from all well known credit and debit cards such as:
“Mastercard, Maestro, Visa, Amex, Dina”

You can pay with your Paypal account as well.

Payment security:

Anet Mcmxcii with exemption of PayPal executes all customer transactions on our website through bank portal of Banca Intesa.
„Anet Mcmxcii i ni u jednom trenutku neće moći da vide krucijalnu informaciju vezanu za vašu plaćanja, uključujući i Paypal gde se takođe čitav proces vodi na Paypal portalu.“
Banca Intesa offers secure transaction through their encrypted network.
Processing your payment safely and securely is of our utmost importance.

Payment:

„Anet Hobby koristi metodu instant plaćanja pri kupovini, što znači da vaša sredstva neće biti rezervisana da čekaju vašu potvrdu.“
„U trenutku kada izvršite uplatu na portalu banke, vaša sredstva će odmah biti prebačena na naš račun, takođe je slučaj pri refundiranju vaših sredstava.“

Cache & Cookies:

Anet Hobby assumes that by accessing our site are accepting cache and cookies in the goal of us offering the best and fastest service.
„Prikupljenje informacije će biti korišćenje isključivo za bolji marketing i bolje ponude prema izboru naših cenjenih kupaca.“

Return of the goods and refunds:

„Kupac ima pravo na reklamaciju u roku od 30 dana, od dana kada su dobili željeni proizvod.“
Customer who decides to return the article back to Anet Mcmxcii must through it’s own means organise and pay for the return.
Refunds will be always issued back to the original amount the customer payed for the product, excluding the delivery expenses.

What if it takes longer then 30 days for my returned item to arrive back to Anet Hobby?

“As long as you initiated the return within the 30 days from the moment you have received the item, Anet Mcmxcii will not consider this as breach of return policy.”

 

Do I need to provide you with pictures of the damaged item?

In case the parcel was successfully delivered to you but the item inside is damaged, we do require from our customers to send us the necessary photos of the item.”

Proof that the photo is authentic

“Customer who is returning the item back to Anet Mcmxcii, must provide us with the photo of the item together with the receipt, as proof of authenticity and the state of item before shipping back.”

Where should photos be sent?

  • All information as well as photos regarding product return can be sent on the email adress: sales@anet.rs

Terms & Conditions:

All customers who wish to use service on anethobby.com and who wish to make any purchase, must accept Anet Mcmxcii Terms and Conditions.”
Page link: https://anetmcmxcii.wpcomstaging.com/uslovi-koriscenja/

How long does it take for the order to arrive?

“Anet Mcmxcii ships all items from Belgrade, Serbia within 1 to 2 business days. All shipments will be dispatched via local post office which doesn’t operate on the weekends.”
“Depending on the delivery address, the delivery time might change.”
“Anet Mcmxcii will always show you the estimated delivery time, which is not the same as a guaranteed time.”

“From our experience, orders arrive within:”

Serbia: 1 to 2 business days
Europe: 5 to 7 business days

North America: 10 to 20 business days
South America: 10 to 20 business days
Asia: 15 to 20 business days
Rest of the world: 15 to 30 business days

PLEASE NOTE THAT THESE DELIVERY TIMES ARE SUBJECT TO CHANGE DEPENDING ON THE COURIERS ABILITY AND WEATHER CONDITIONS AND CAN BE SHORTER OR LONGER.

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